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The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which of the following is the MOST effective team structure to improve the patient experience around pain management?
A) Director of pharmacy, patient experience leader, and nursing leadership
B) Physician representatives and pain management specialists
C) Representatives from the nursing staff and the unit director
D) Front-line nursing and pharmacy staff, directors, and physician representatives
2. Which option represents the use of Lean principles?
A) Going to "Gemba" to observe the current process
B) Including patients in daily bedside rounds
C) Adding steps into a process to better define it
D) Writing a strategic plan based on patient and family values
3. Which qualitative research method helps provide the BEST understanding of patients' experiences when a design thinking approach is used?
A) Focus groups
B) Case studies
C) Research articles
D) Organizational policy
4. Which response is BEST to provide to a family member requesting to be present during a resuscitation?
A) "You are welcome to stay to witness this event, but please stay to the side to ensure you are not in the way of our efforts."
B) "I'm sorry, but only clinical team members are allowed to be present to ensure there are no distractions in our efforts to save your loved one's life."
C) "You are welcome to stay. I will make sure someone is with you to explain what is happening and to support you."
D) "I'm sorry, but we cannot have family present during patient resuscitation. This is to make sure you are not in the way of critical processes."
5. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?
A) Unit medical director
B) Patient family advisor
C) Chief financial officer
D) Project manager
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |

