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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?

A) Set the Organization-Wide Default for the User object to "Public Read Only."
B) Disable User Sharing in the Site Administration settings page
C) Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
D) Remove access to the User object from the Permission Set assigned to the external users

2. A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities. What is the root cause for the access issue?

A) The Organization Wide Defaults for ERM objects were set to Public
B) The internal users are missing the Emergency Management Response permission set license.
C) The internal users are missing the Emergency Response Management permission set
D) The internal users' role hierarchy has been set incorrectly

3. A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?

A) Create a Decision Matrix using BRE
B) Create an Application Form using Web-to-Case
C) Create an Application Form using OmniScript Designer
D) Create an Application Form using Web-to-Lead
E) Create an Expression Set using BRE

4. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

A) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
B) Do testing with relevant data sets and check how each test behaves
C) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
D) Use Decision Explainer to understand how the decision was made

5. A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

A) Business Rule Engine
B) Intelligent Document Automation
C) Smart Forms
D) Workflows

Solutions: