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HP LaserJet Solutions Sample Questions:

1. How can customers confirm that their print job has been sent to a specific printer?

A) by right-clicking the printer and selecting Properties
B) by double-clicking the printer icon on the desktop
C) by right-clicking the printer icon and selecting Printing Preferences
D) by right-clicking the printer icon and selecting See what's printing

2. What is the first step in the color printing process?

A) The tone is developed into the OP
B) The OPC surface is charged.
C) The formatter splits the print data into four color planes.
D) The laser discharges certain areas on the OPC.

3. What are examples of print drivers? (Select two.)

A) PCL 5e
B) PCL 6c
C) Agency FB
D) PostScript

4. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
B) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations
C) telling the customer that noncompliance with media specification guidelines can void the warranty
D) ensuring that the customer understands that jams are unavoidable and to call if it happens again

5. What is the first step to identify any paper jam condition?

A) Identify where the leading edge of the paper stops.
B) Verify that all printer solenoids are operational.
C) Determine if the printer fusing assembly is functional.
D) Determine which of the printer clutches are slipping.

Solutions: