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Apple Desktop Service Certification Sample Questions:

1. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a fire hazard.
B) CRT displays may contain hazardous materials.
C) CRT displays may present a radiation hazard.
D) CRT displays may contain toxic gases.
E) CRT displays may implode if mishandled.

2. When would component isolation be useful?

A) Before asking probing questions.
B) After verifying the repair.
C) Before trying quick fixes.
D) After escalating the issue.

3. Examine the exhibit. Notice the lack of IP address information for built-in Ethernet. What is the most likely cause of this condition?

A) No DHCP server available.
B) AppleTalk is active.
C) Incorrect DNS entry.
D) No active Ethernet link.

4. Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?

A) No
B) Yes

5. Which of the following is NOT a good step to take when working onsite on a computer?

A) Use a grounded ESD mat.
B) Wear a grounded ESD wrist strap.
C) Place parts on the floor.
D) Check the polarity of the grounded power outlet.

Solutions: